Privacy Policy

This privacy policy (the “Privacy Policy”) governs your use of the staytus.com website (the “Staytus Website”) and the software application for mobile devices called Staytus (the “Staytus App”). The Staytus Website and the Staytus App (separately or collectively, the “Service”) are provided, owned and operated by Staytus Ltd (BVI) (“Staytus”, “us” or “we”).

Introduction:
The Service is designed for use by guests (each a “User”) of hotels and resorts. The Staytus App provides time-sensitive information, messages, privileges, discounts and limited-time offers (the “Information”) from a hotel or resort property that is a member of the Staytus program (the “Member Hotel”) to a User. The Information is sent to the Staytus App through a combination of background content updates and occasional push notifications only while the User is checked in as an overnight guest of the Member Hotel.

When the User checks out of the Member Hotel, the Staytus App will automatically stop receiving the Information. The Staytus App will re­commence receiving the Information when the User again checks in as an overnight guest at any Member Hotel.

User Provided Information:
We obtain the information provided by the User when the User downloads and registers via the Staytus App and/or via the Staytus Website. Registration is optional. Some benefits provided by the Staytus App are available only to registered Users. If you download and use the Staytus App you become a User. When you register, you provide your email address and your created password. You may also optionally provide additional information during or after registration such as your name or created pseudonym, date of birth, personal interests and preferences, and other profile information. This additional information may be used by us or by the Staytus App to provide enhanced services and tailored Information. We may also collect transaction­related information from you as a registered User of the Staytus App, such as when you respond to any offers, information you provide when you contact us for help, and information you enter into our systems when using the Staytus App or support services, such as contact information.

Automatically Collected Information​:
We may collect certain information automatically, including but not limited to the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, the WiFi network your device is connected to, your mobile operating system, the GPS coordinates of your mobile device, the cellular network your device is connected to, the type of mobile Internet browsers you use, and information about the way you use the Staytus App.

Location Information:
When you use the Staytus App, we may use GPS technology, iBeacons or other similar technology to determine your current location in order to determine the Member Hotel where you are located and display relevant Information that you may use while you are visiting that particular hotel or resort. We will not sell your location information or share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the Staytus App. You may turn on or off location services in your mobile phone settings and/or within the Staytus App. However please note that if you turn off location services, you may not be able to avail of the Information provided by the Staytus App, including special offers and privileges offered by the Member Hotel.

Third Party Information:
We will not share your information with third parties except in the ways that are described in this privacy statement.

We may disclose User Provided Information and Automatically Collected Information:

• as required by law; or
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Opt­out:
You can stop all collection of information by us easily by uninstalling the Staytus App. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. Data Retention Policy, Managing Your Information: We will retain User Provided Information and Automatically Collected Information for as long as you use the Staytus App and for a reasonable time thereafter. Please note that some or all of the User Provided Data may be required in order for the Service to function properly or completely.

Children:
We do not provide the Service to knowingly solicit data from or to market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@staytus.com.

Security:
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes:
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed as your approval of all changes.

Your Consent:
By using the Service, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies or equivalent on a hand­held device, or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.

Contact Us:
If you have any questions regarding privacy while using the Service, or have questions about our practices, please contact us via email at privacy@staytus.com